When I was in fourth grade, we had to come up with an invention. Sugar-obsessed, I created a bottle of scented air that would perfume a bakery with fresh-baked smells, such as chocolate chip cookies, enticing people to enter. At 10, I was big on ideas but short on financing and research.
Two decades and thousands of scents later, a company called ScentAir is using the same approach and has more than 2,000 scents in its library, from the obscure (dinosaur breath) to the delectable (caramel apple).
In addition to theme parks, retail stores and hotel chains, the company also has an unlikely client: a professional football team. That’s because the St. Louis Rams believe in the sweet smell of success.
“One of the first things we wanted to do here was to look at all the ways we can improve the game-day experience for families,” says Brian Killingsworth, vice president of marketing and brand strategy for the Rams. “We wanted to create a positive first impression for fans when they first walk into the stadium and we trigger their senses.”
After sampling more than 50 scents, including popcorn, waffle cones, caramel apples and sugar cookies, the Rams execs went with cotton candy (ScentAir’s official description of the aroma: “Warm, softly spun sugar notes with hints of raspberry”).
Now, cotton candy is the first thing fans smell as they arrive at the game.
The process is simple. The scent is pumped through the HVAC systems at the two main entrances at Edward Jones Dome. While ScentAir declined to share an exact price, a company official says its services range from $100 a month for a small storefront to thousands a month for a more complicated space. That price includes everything from the scent development and selection to delivery systems.
Killingsworth says the return on investment is hard to measure, but he believes the first year was successful. To his surprise, concessions sales went up — including cotton candy. It bodes well for the future of sports and scented air.
“This is something we hope to expand upon next year,” Killingsworth said. “I like the idea of using different scents in different areas of the building. The premium areas have different scents as well.”
On that note, I asked ScentAir about the possibility of pumping its “fresh, electronic smell” through my apartment full-time. They said that at the moment they only have “burnt wiring.”
In another custom engineered project ScentAir has had the pleasure working on, McCormick spices up Digital Signage with scent-based game “Guess That Spice”.
The sense of smell is closely linked to memories and emotions, and scents have been shown to affect moods and influence behavior. Thanks to the intimate relationship between the brain’s olfactory bulb and amygdala, a simple scent can trigger an emotional reaction almost instantaneously — a connection that has not gone unnoticed by businesses and brands.
Retailers have dabbled with sensory triggers for some time, adding in-store scents that can lead to more lingering and ultimately more spending. But an interactive digital signage installation rolled out late last year by Intel, HP and 5thScreen Digital Services uses scent to take aim at providing a unique and memorable customer experience to engage consumers.
The McCormick World of Flavors, the McCormick spice company flagship store at the Baltimore Inner Harbour, features five interactive experiences, including the scent-based game “Guess That Spice” and “FlavorPrint,” which allows consumers to find spices to match their taste preferences. At Intel’s booth during the recent National Retail Federation BIG Show in New York City, attendees got a whiff of some of the new technology.
“Retailers are really trying to get you engaged in lots of different ways with their brands,” said Mary Murphy-Hoye, senior principal engineer for Intel. “So what McCormick has done is added a sensory aspect to their application where you can actually smell the different spices and learn about spices that you don’t know about. They are trying to introduce this idea of flavor and interest to the consumer in a new way, and to connect with [the consumer] in a more sensory way … a more personal way.”
The new brainchild (or should we say ‘sex’ child) of the Abercrombie family – Gilly Hicks.
See the video clip if you dare…http://www.gillyhicks.com/
True to the Abercrombie & Fitch brand, ScentAir deployed A & F’s scent signature using ScentAir’s HVAC scent delivery system.
If you visited an Abercrombie store, or more so if you have visited more than one Abercrombie’s store you will notice the mood the fragrance creates (together of course with other visual / auditory cues).
It is useful to note that generally scent is most effective when deployed subtly, however the Abercrombie & Fitch brand demands an extreme in-store experience to remain true to itself.
Our patented scent delivery systems are the key to putting the power of scent to work for your business.
Our scent delivery systems use a dry-air technology that releases fragrance without sprays, aerosols or heated oils.